Managing Your Expectations (and ours)
We are committed to providing a personalised and friendly customer focused service. Our coaches are highly trained professionals who take your safety, enjoyment and learning needs seriously. We enjoy an excellent relationship with all participants, and strive to uphold this.
The following is the fair and straight forward system we operate, which we hope is common sense.
We are delighted to provide safe, fun, memorable adventures in the Isle of Man.
Age Guide
On summer experiences, juniors aged up to 14yrs are accompanied by a willing adult.
Sea Kayaking experiences, our minimum age is 12 – 14yrs.
Coasteering and Gorge Scrambling experiences, we recommend 10 yrs upwards to fully enjoy these experiences as part of a family group (ranges in physical development in terms of size and strength can be catered for).
Key considerations are a desire to enjoy the activity, and a keenness to participate : )
We do not offer age related guarantees.
Size Guide
Our largest Buoyancy Aid comfortably adjusts to 48 inches (122cm) around the middle.
Participants with a weight above 17 stone (110 kilos max), are requested to discuss your needs with us, in advance of booking.
Manufacturers equipment ratings are a key consideration in the safety of all participants.
Our priority is your safety, enjoyment and learning. This is the experience you have purchased : )
We enjoy taking pictures as well, (and showing others what we get up to), so we often post quality images online. Your patience is appreciated.
Images from your activity that we choose to put online are yours to view and share, for FREE. We only ask that you credit us if using elsewhere.
We keep only quality pics, as blurry ones do not do the experience justice. Please understand that receiving images we take on experiences is not part of your contract with us.
In order to make features of our website useful, and reliable, we sometimes need to place small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
On a number of pages we embed media such as YouTube videos. The suppliers of these services may also set cookies on your device when you visit the pages where we have used this type of content. These are known as ‘third-party’ cookies.
Data Protection
Prior to partaking in activity with us. we request important personal information from you. This is part of our ongoing Risk Management, and we share this information within the coaching team only.
View Acknowledgement of Risk (and Health Questionnaire)
You will be required to complete our Health Questionnaire and Acknowledgement of Risk statement. We supply paper forms to complete – one for each participant, on your activity day.
When you sign up to receive our newsletter (which is sent periodically) your details remain confidential and you can opt out at any time.
Our team work with consideration for the local environment, fauna and flora, which are wild. We require a flexible attitude and understanding to our decision making.
Observing wildlife is a privilege, there are no guarantees.
It may be necessary to change location or route, and in rare circumstances the date of your chosen activity in order to provide an experience suited to yours and your group’s needs.
If external factors, such as sea conditions, mean we are unable to provide a safe, enjoyable experience on the booked date, we will offer an alternative activity or date, or a full refund.
We require all participants to have an attitude and physical ability suited to the activity. Influence of alcohol, drugs or an unsafe attitude will result in cancellation of the your activity without refund.
A level of basic fitness to safely participate in adventure sports is expected. An hour of activity each day is a common gauge of basic fitness.
Adventurous Experiences will be at the activity location on time. As you may be part of a larger group, late arrival may result in missing the activity, and we will assume a short notice cancellation with no refund.
We provide a typical total session duration as guidance for each experience we deliver, from preparation and briefing ’til finishing at the location. As our experiences are tailored to the group, and the individuals within that group, actual activity duration will vary.
Customer feedback indicates our judgement in this area is reliable.
Making a Booking
Please make up your mind before booking. In order to make a booking with us, we require full payment. We both commit at this point.
Cancelling an Experience
If you are unable to participate in the activity you have booked, you have the option to find someone to take your place. If your place is not filled, a refund will not be offered.
If we cancel, we refund.
Group or Private Bookings
Private Bookings or Group Bookings of 4 or more people are specially priced with a specified maximum number of participants. The price may not be adjusted or refunds given if numbers reduce or individuals cancel who are part of a group booking.
Skills Development, Courses, Educational & Special Events
The booked activity is for the sole use of the participant/s booked. Regrettable, we are unable to refund cancellations. Club bundles with flexible dates must be used within the membership period the bundle is purchased.
Gift Certificates
We only issue gift certificates for members, to be used within their individual membership period.
Scheduled experiences increase during the peak summer period when demand is high.
We do not offer refunds for unused places or gift certificates.
We endeavour to treat everyone as individuals and therefore we reserve the right to refer customers to the Smallprint where necessary.
If you are unsure about any aspect of our policy, follow our simple rule: don’t take the piss.
